Startup Observer.com
  • Home
  • Industries
  • Innovation
  • outsourcing
  • Business
  • Finance
  • Headlines
  • Opinion
  • News
Home Business ERP Implementations Still Biggest Concern for About Half of Customers, Says 2022 Epicor Industry Insights Report
Business

ERP Implementations Still Biggest Concern for About Half of Customers, Says 2022 Epicor Industry Insights Report

by uma July 28, 2022
July 28, 2022
gawdo

 

 

Annual Epicor Study Also Reveals 90 Percent of Cloud Users Believe the Flexibility, Agility, and Security Benefits of Moving to the Cloud Outweigh the Migration Effort

According to a recent research study from Epicor, a global leader of industry-specific enterprise software designed to promote business growth, a resounding 96 percent of organisations surveyed worldwide have confidence in their ability to navigate the early stages of the ERP purchase process, from initial evaluation to requirements planning. However, 48 percent cited a strong need for more support and partnership from their ERP providers during the latter stages of the purchase journey – from implementation, go-live, and ongoing customer care – to ease migration and realise faster time-to-value.

The 2022 Epicor Industry Insights Report surveyed more than 1,350 ERP users in the U.S., U.K., Australia, and New Zealand to reveal what is driving organisations to look for – and expect more – from their ERP providers, especially critical as organisations are increasingly presented with a growing number of options in making the move to the cloud and expanding technology capabilities beyond traditional ERP.

According to the study, 82 percent of respondents were operating in a hybrid cloud environment, with 46 percent either primarily or entirely in the cloud, a slight uptick from survey findings in 2021 which saw a large increase in cloud consideration driven by the pandemic. In fact, 90 percent of decision makers indicated their move to the cloud was worth the effort, having realised a variety of transformational benefits including improved flexibility and adaptability, better security, simple regulatory compliance, and enhanced business resilience.

But while the vast majority of these respondents using cloud solutions – nearly 90 percent – said they feel loyal to their current ERP provider, nearly half of decision makers said they actively consider moving to a new ERP solution every one to three years, due in part to industry innovation and rapid digital transformation delivering a proliferation of new technologies. Common triggers cited for re-evaluation include better functionality from another provider, integration challenges with new technologies, cybersecurity concerns, and stronger customer support. For ERP providers, there’s no room for complacency. 

“Companies are setting a higher bar for their ERP providers to deliver on more than just the technology itself,” said Steve Murphy, CEO of Epicor. “Our annual study shows that customers want a provider that can not only tailor their solution to the industry-specific needs that fit the customer’s business, but also collaborate closely throughout the entire purchase journey to provide transparency, strengthen onboarding and training, ensure dedicated support teams, and ultimately help realise meaningful business value. To do that, the ERP provider can’t just be a software expert, they must also act as a committed partner.”

The study identified five phases of the customer experience – from sales, planning, implementation, go-live, and ongoing support – and what respondents need across each. The collective insights from the study show a clear picture of what customers are really looking for from their ERP partner:

 

  • Industry-Specific Knowledge and Guidance: Customers need to be confident that their ERP partner knows their industry and understands their business. They want guidance and solutions that are curated to their specific needs, especially during the implementation and go-live phases of the journey.
  • Interoperability and Data Support: For successful migration and integration, having a dedicated support team is a must-have. From supporting backup and data hygiene issues, to ensuring successful interoperability across applications, expert support delivers a better experience for customers.
  • Staff Training and Materials: Migrating to a new ERP solution can feel daunting, and it is essential for customers to get staff up to speed as quickly and seamlessly as possible. Businesses value staff training and onboarding materials that help make the switch a successful and painless experience.
  • Greater Transparency: Businesses really value transparency and clarity, especially during evaluation and planning. They are concerned by a lack of transparency around pricing and security, and worried by a lack of clarity around training during migration.
  • Better Partnership: Teamwork and partnership are crucial. Businesses want a consistent team that supports them at every stage. From initial contact, to “on the ground” support for go-live and beyond, they need to know they are a priority.

To download a copy of the 2022 Epicor Industry Insights Report, please visit our website:  https://www.epicor.com/en-us/resources/interactive/industry-insights/

Survey Methodology

PSB conducted an online survey among 1,350 IT decision-makers in the U.S., U.K., Australia, and New Zealand. The interviews were conducted in English from April 1 to 22, 2022. The margin of error for the total sample is +/-2.76 ppts, and larger for sub-groups.

About Epicor

Epicor equips hard-working businesses with enterprise solutions that keep the world turning. For 50 years, Epicor customers in the automotive, building supply, distribution, manufacturing, and retail industries have trusted Epicor to help them do business better. Innovative Epicor solution sets are carefully curated to fit customer needs and built to respond flexibly to their fast-changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform, or simply become more productive and effective. Visit www.epicor.com for more information.

 

www.gawdo.com
Share on FacebookShare on TwitterShare on Linkedin
0 FacebookTwitterPinterestEmail
previous post
Cost of living crisis? Consumers keep spending for now
next post
Sopra Steria and OVHcloud expand their partnership to industrialise AI and accelerate companies’ transformation using open-source principles 

You may also like

How to streamline logistics costs 

August 11, 2022

Ciphr appoints David Burns as chief technology officer

August 2, 2022

Pipedrive welcomes its 1000th employee to accelerate the...

August 1, 2022
Editorial & Advertiser disclosureEditorial & Advertiser disclosureOur website provides you with information, news, press releases, Opinion and advertorials on various financial products and services. This is not to be considered as financial advice and should be considered only for information purposes. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third party websites, affiliate sales networks, and may link to our advertising partners websites. Though we are tied up with various advertising and affiliate networks, this does not affect our analysis or opinion. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you, or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish sponsored articles or links, you may consider all articles or links hosted on our site as a partner endorsed link.
gawdo.com
https://www.gawdo.com
  • About us
  • Advertising & Terms of Use
  • Contact Us
  • Privacy Policy

@2021 - All Right Reserved.


Back To Top
Startup Observer.com
  • Home
  • Industries
  • Innovation
  • outsourcing
  • Business
  • Finance
  • Headlines
  • Opinion
  • News
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to the use of ALL the cookies. However, you may visit "Cookie Settings" to provide a controlled consent.
Cookie SettingsAccept All
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT