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How to build a successful start-up

by Uma Rajagopal
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Mathew Prior, CEO of TrustedHousesitters

Andy Peck was taking time out from work. He had suffered an injury and due to the excess time on his hands, he volunteered to look after his friend’s pet in their house while they went on holiday.  During his stay, Andy realised there must be others in this predicament – pet owners wanting to go away while not wanting to take beloved pets from their own environment. Andy was the first house sitter for the start-up he founded in 2010, pet sitting network TrustedHousesitters.

Before starting a start-up: testing your gut instinct

The success of a start up idea is based on creating something new. In this case, Andy brought two different industries together to establish a situation where both communities gain something out of a relationship, ultimately encouraging a consumer to consume but also be the service provider at the same time. Therefore, when considering a start-up idea, test yourself against the following questions:

  • Is the idea unique? Are you disrupting something that is going on right now? 
  • Do you have the unit economics? Do you have the model right to build profitably? Once you were to reach scale, is what you have got defensible? 
  • Is the idea immune from other people starting up the same type of offering?

If you have said ‘yes’ to all of these, then you have passed stage one and next is to consider how to arrive at scale quickly, so that you have a businessto build profitably from then on.

Importantly, there should be a gut feeling you have, that this will work. As an early-stageentrepreneur, you don’t have access to data or analytics so all you have is your gut feeling. However, you can’t rely on your gut feeling forever. As your business grows, you must measure everything that you possibly can because you’ll become increasingly reliant on data driven decision making.The gut feel / data-driven pendulum will swing a lot on your journey.

Building a start-up: enhance, refine, collaborate

To ensure you can identify what resonates the most and where to put your efforts, test out different enhancements of your proposition in a controlled way to refine your offering. It is essential to remain openminded throughout the early-stage process of exploring various iterations of your business, not just for product market fit but to make sure that the commercial model works.

Building a team that works for each stage of business growth is imperative. Some employees will stay with the business as it matures, other people will move on and more will come in. That is the nature of progressing a start-up as the people you need in the early stages will not necessarily be the same in the later stages. However, the immovable point is to ensure that your team maintain and prioritise the values and ethos that you want to instil in your business.  For TrustedHousesitters, our team know that everything we do is geared around our members and their pets, the lifeblood of our organisation,who we support by providing a solution to the main problem of pet ownership through the power of community.

As founder or CEO of a business, your leadership stance will naturally shape the working environment of your people. For me, I have found developing a collaborative atmosphere the most successful leadership route. That doesn’t mean everyone is a decision maker, as that responsibility still lies with you. But it does mean that everybody is expected to use their voice, share their opinions, mine for the highest quality data, review what the business is doing and analyse it critically. Yet ultimately there is only one decision maker, and while you listen, observe, evaluate and understand, that decision has to be explicit to all those in the business.‘Question with Respect, Commit with Unity’ is a core value we have at TrustedHousesitters.

Scaling a start-up: modelling

Over the years, I have found there are two key areas to focus on when scaling a start-up. The first is scaling your technology while the business scales as the platform and website you start off with won’t necessarily be what you need a few years later. Although that may seem an obvious point, it can be tricky to time replatforming with business growth, and in earlier days at TrustedHousesitters we experienced issues of the platform technology and scaling taking longer than expected, so plan for that.

The second focus area when looking to scale a business in a marketplace is the balance of ‘liquidity’ – keeping the supply and demand in the right proportions so both sides of the marketplace can be successful. When you scale a marketplace like us, knowing which side is the harder to acquire and how to keep it in balance, is crucial to generate the required network effects.For TrustedHousesitters these network effects are strong – as we get bigger, there are more opportunities for both the sitters to sit and in turn for owners to find sitters.

In summary, there is no one size fits all guide to building a start-up but the above advice is based on the experience we have had with the rapid growth of TrustedHousesitters. With that in mind, my top 5 tips for building a successful start-up are as follows:

  1. Focus on the pendulum – trust your gut feel in the early stages and supplement it with data gathered as quickly in the journey as you can to start making data driven decisions.
  2. Ensure immunity – make sure your idea has barriers to entry at as early a stage as possible.
  3. Scale your technology – everyone always wants to add new product features for their customers, but you need to keep an eye on overall performance of your tech as you go through your journey.
  4. Grow your team to match the need – no one will be able to tell you when the right moment is to supplement your senior team with scale ups, but you need to decide.
  5. Consider your leadership route and working environment carefully – foster a strong culture of collaboration, autonomy, openness, and honesty to enable you to be the best decision maker you can.

 

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