Contact Centre Absenteeism: More Flexibility is the Cure
By Jennifer Lee, Paul Milloy and Kevin Jolliffe of Intradiem Absenteeism among contact centre agents has been a persistent problem for..
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By Jennifer Lee, Paul Milloy and Kevin Jolliffe of Intradiem Absenteeism among contact centre agents has been a persistent problem for..
Business

Over 4 million UK employees believe their mental health has also been ignored by their manager while working remotely during the pande..
Business

By Paul Sandle LONDON (Reuters) -Mobile operator Vodafone reported a better-than-expected rise in first-quarter service revenue on Fri..
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By David Milliken LONDON (Reuters) -Britain’s rapid economic bounce-back from the coronavirus pandemic slowed sharply in July as..
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By: Karen Selby, Project Leader, Brand & Visual Identity Development, Forty49 Ltd If you’re a small business, you might feel that ..
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There’s little that’s more dazzling than the glamorous world of high-profile influencer marketing. When smartly executed, a simple ins..
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By: Leigh-Ann Hewer So, you want to do PR. Then you’ll need content. That might sound like stating the obvious, but it’s worth ..
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60% of UK consumers admit bad interactions impact their loyalty to a brand and often result in them cutting ties, while one-in-five wo..
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By Thom Dennis, CEO at Serenity in Leadership As lockdown restrictions are now easing and many businesses may be choosing to ease back..
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Bangalore, July 7, 2021 – Trend Micro Incorporated (TYO: 4704; TSE: 4704), a global cybersecurity leader, today announced new analyst ..
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